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mrpopularFAQ

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mrpopularFAQ

Frequently Asked Questions

Orders

How do I place an order?

Pick a social network and a service in the catalog, enter the link to your page or post and the quantity, add it to the cart and pay. After payment the order starts automatically; signing up takes a minute.

When will my order start?

The start time and speed are shown on each service page, in the "start" and "speed" tiles. Most orders start within an hour after payment.

Why is my order taking long?

The speed depends on the service and the volume: each service lists its daily speed, and large orders are delivered in parts. You can watch the progress bar in your order history. If delivery has clearly stopped, contact support with the order ID.

My order shows no progress at all. What should I check?

Most often it is the link: the page must be public and open in incognito mode, and for follower services the follower list must not be hidden either. Also avoid boosting the same metric in several services at once: orders for the same link conflict and run slower.

My order was cancelled or failed. Where is my money?

When an order is cancelled, the undelivered remainder is automatically refunded to your balance and can be spent on any other order. If the order status is "error", contact support with the order ID: we will sort it out and refund you.

Can I cancel an active order?

Yes, contact support with your order ID. The cost of the undelivered part is returned to your balance, the delivered part stays. For some services a running order cannot be cancelled technically.

I have several orders for the same link. Why is the counter the same?

Orders for the same link share one delivery counter and run one after another: a new order starts after the previous one finishes. Compare the counter with the total quantity of all orders for that link.

Quality and guarantees

What is the difference between bots, real users and offers?

Bots are inexpensive accounts, good when you just need the numbers. Real users are actual people. Offers are real people who complete the task for a reward on our etask marketplace: the most natural option. The more "alive" the service, the more it costs.

Which quality should I choose: low, medium or high?

The higher the quality, the lower the chance of drops, usually with faster and more natural delivery. For important pages pick high quality or real users.

What are drops?

Social networks fight artificial growth and may remove some followers, likes or views over time. Losses are usually small. For services with a guarantee badge, drops are refilled for free.

What is refill and how do I use it?

Refill is a free top-up of losses during the service guarantee period (the term is shown on the service page). Completed orders with a guarantee get a green "Refill" button in your order history: press it and we bring the count back to what you ordered. No more than once every 12 hours.

Can I choose the language or country of the audience?

Live services have a "Workers' language" option in the order form: the default is any, and picking a specific language noticeably slows delivery down. Some services also have separate geo variants by country.

How do review services work?

With AI qualities you write one prompt and the AI creates a unique text for every review. With live services you provide the texts yourself: one text = one review, and the M/L/XL/XXL sizes mean text length. We confirm placement with screenshots, but publication is decided by the platform moderation.

Where can I see completions and screenshots for my order?

In your order history: each order has "order details" with the parameters and texts, and "accepted completions" with screenshots from the workers.

Payment and balance

What payment methods are available?

Bank cards, e-wallets and cryptocurrency. The exact set depends on your country and currency: available methods are shown in the cart and on the add funds page. Paying with crypto comes with a discount.

My card payment is not going through. What can I do?

Our payment partner may decline some cards: try another card or retry later. You can also top up with cryptocurrency, see the guide: how to pay with crypto.

I paid with crypto but my balance is not updated

Crypto payments can take up to 24 hours to process. If the payment has not arrived after that, contact support with the order ID from the receipt or the transaction TxID as text.

How does the balance work?

Top up your balance once and pay for orders in one click, without re-entering payment details. Refunds for cancelled orders, promo codes and affiliate earnings are credited to the same balance.

My balance changed by itself or is not visible. Why?

Balances are multi-currency and tied to the language version of the site: ru is RUB, en is USD and so on. Open the version where you topped up. Small changes of the amount come from exchange rates: prices change proportionally, so the value of your balance stays the same.

Are there promo codes and discounts?

Yes. Promo codes top up your balance for free: we give them away in our Telegram channel, and you activate them on the promo code page. There is also a discount for paying with crypto.

Is it safe? Do you need my account password?

We never need your account password: an order only requires a link to a public page or post. Just make sure the profile is not private, otherwise it cannot be seen.

More

Is there free promotion?

Yes, for some services: the list is at the bottom of the main page, and you order it right there. Volumes are small, there is a daily limit, and free orders run slower than paid ones.

The platform I need is not in the catalog. What can I do?

Create a custom task and describe what the worker should do: follow, like, comment and so on. This way you can promote almost any platform.

How can I earn by referring people?

Through the affiliate program: invite people with your personal link and get 20% to 50% of every top-up they make, for life. Earnings are credited to your balance automatically.

Is there an API for resellers?

Yes, the Reseller API: only mrpopular's own services at provider prices, with orders, statuses and balance via API. Documentation and activation terms are on the API page.

Do you do spam attacks or mass reports on other accounts?

No. Our services are for promotion only: we do not take orders meant to harm other accounts.

The site does not open from my country

Open another language version, for example en.mrpopular.net: the subdomains are available from most countries. Keep in mind that a balance is tied to its language version of the site.

How do I contact support?

Via the support page: describe your question and, if it concerns an order, include its ID from the order history. We usually reply within a few hours.

Did not find your answer?

Write to us: we will help you with an order, a payment or choosing a service.